Frequently Asked Questions
Communications:
How can I contact MEDGULF ?
We are happy to assist our clients anytime through different channels. Either through our free toll number 800 441 4442, or through our Twitter account @medgulfcare or through our Facebook page. You can also email us at customer-service@medgulf.com.sa or contact us by the instant chat feature on our website and we will help you immediately.
Is there a mobile app for MEDGULF  ?
Yes! We have our mobile app 'MEDGULF Saudi" both in Apple and Google stores.


Locations:
Where are the locations for MEDGULF?
We have many locations across the Kingdom, please visit our website: www.medgulf.com.sa.


Working Hours:
What are the working hours for MEDGULF?
We are happy to serve you in our locations or through our free toll every day from 8 a.m. to 4 p.m., and at our claims centers from 8:30 a.m. to 3:30 p.m.


Recruitment:
How do I apply for a job at MEDGULF?
You can check our latest job offers at www.careers.medgulf.com.sa.
Are jobs at MEDGULF for males only?
We are always attentive at MEDGULF to have a workplace that includes both males and females. We also provide female employees with a private workplace following the regulations of the Saudi Labor Office.


Services:
How can I follow-up my Claims?
You can follow up through our free toll number 800 441 4442 during our working-hours from Sunday to Thursday, from 8 a.m. to 4 p.m.
How can I renew my insurance policy?
You can renew your insurance policy by either visiting our Online E-Commerce: https://ecommerce.medgulf.com.sa or one of our locations, look for the nearest MEDGULF location to you at www.medgulf.com.sa/branches.php.
What are the hospitals that are included in my insurance plan?
Learn about all the details of your medical insurance by calling our medical department at 800 124 8844 that is available 24/7. You can also do it through our online platform onlineservices.medgulf.com.
How can I get a rate?
You can get a rate by contacting our customer care at 800 441 4442.
Can I manage my account online?
Yes, you can manage your account using MEDGULF online service at onlineservices.medgulf.com.
What are the services that MEDGULF provides?
You can learn more about MEDGULF services by visiting our main page: www.medgulf.com.sa.


Medical Approval:
Can I issue a medical insurance policy through MEDGULF website?
Currently, you can issue a medical insurance policy through our website. To better assist you, please visit the nearest MEGULF location to you through the link: www.medgulf.com.sa/branches.php.
Do you have individual and family medical insurance?
We currently don’t provide individual or family medical insurance. Our medical insurance is limited to companies.
How can I activate my insurance card?
If your medical insurance is provided by a company, please contact the insurance representative in your company. Or visit our location if your insurance is not following a specific company.
I’m currently outside of the Kingdom and I would like to know what are the hospitals and treatments that are included in my medical insurance plan.
In case of emergency outside of the Kingdom, please contact the following numbers for immediate help. From outside the United States: 001-906-572-9994. From inside the United States: 1-877-884-7589. Or through our email Medservices@assistamerica.com.

If you have more questions about the details and the advantages of your medical insurance, please contact the medical department in MEDGULF through our free toll number 800 124 8844 that is available 24/7.
How can I enroll in the chronic condition prescription plan?
In order to enroll in the chronic condition service, please send a photocopy of the prescription and your insurance card to patient@medicalrefill.com. You can also ask about the chronic condition service by contacting our prescription account in Twitter @MedicalRefill.
I lost my insurance card; can I go to the hospital without it?
In case of urgent need to visit the hospital, you can contact our team at 800 124 8844 and they will support you & direct you step by step.


Travel Insurance:
How can I issue a travel certificate?
If you have a medical insurance, we would be happy to help you through our email customer-service@medgulf.com. In case that you don’t have a medical insurance, you can get one by visiting the nearest MEDGULF location you, which you ca find through the link:
www.medgulf.com.sa/branches.php.


Vehicles Insurance:
How can I get a rate for liability vehicle insurance?
You can learn about liability vehicle insurance (Third Party Liability) through the link: ecommerce.medgulf.com.sa/onlineselling.
How can I get a rate for full coverage insurance plan on my vehicle?
By calling us at 800 441 4442 or by visiting the nearest MEDGULF location near you for a better assistance:
www.medgulf.com.sa.
Can I issue a vehicle insurance through MEDGULF website?
You can learn about the vehicle insurance through the link: ecommerce.medgulf.com.sa/onlineselling.
What are the steps to apply for liability vehicle insurance?
Learn about the required documents and steps to enroll in the liability vehicle insurance by calling our free toll number 800 441 4442 at our working hours from Sunday to Thursday from 8 a.m. to 4 p.m.
There is no MEDGULF location near me, how can I submit my claims regarding vehicle insurance?
You can mail a copy of the required documents to the following address:
Riyadh, MEDGULF (The Mediterranean and Gulf Insurance Company) – Department of Vehicle Insurance Claims – MEDGULF, Futuro Tower, King Saud Road, Al Murabba. P.O. Box 2302, Riyadh 11451 – Saudi Arabia
What are the steps to upgrade or change my vehicle insurance?
Upgrading your vehicle insurance policy is not available yet, but you apply for comprehensive vehicle program, and canceling your current insurance against others.
What is the expected duration to a vehicle compensation?
The expected vehicle compensation duration is 15 days for individuals, and 45 days for companies.
Can I still benefit from the vehicle insurance if my car registration is outdated?
Yes, you can still benefit from the vehicle insurance. You can also enroll in vehicle insurance and renew your car registration later.
Can I take a look at the loss records or Najem system through a MEDGULF location?
You can look at the loss records by visiting any location of MEDGULF in order for our employees to search your personal loss records through Najem.
What is comprehensive Insurance Program?
In MEDGULF, we provide Comprehensive Insurance Program to guarantee you the best vehicle insurance standards to minimize the loss and damage caused by accidents, which includes the repair of the vehicle in the car’s agency or in a local auto repair shop as per costumer’s choice in the insurance policy. As well as covering a compensation of death or injuries caused by the accident. You can also upgrade the insurance policy to include all types of risks from accidents to insurance against theft and fire according to the terms and conditions explained in the insurance policy.
Can I issue an insurance on a vehicle from the Gulf countries?
We currently don’t provide vehicle insurance on cars from any of the Gulf countries.
Can I issue a vehicle insurance on a government vehicle?
You can issue a vehicle insurance on a government car by providing a letter from the governmental entity along with the required documents for vehicle insurance.
How can I search online for the data of my vehicle?
Currently, we don’t provide any data on vehicles through our website. But you can ask our team about your vehicle by calling us on our free toll number 800 441 4442 at our working hours from Sunday to Thursday from 8 a.m. to 4 p.m.
What are the required documents to enroll in Shamel Insurance and against others?
For against others insurance, you need to provide your driver license and two additional drivers, car’s registration, local address, bank IBAN. And a driving authorization if you are not the vehicle’s owner. For Shamel, you need to provide the same documents along with the vehicle.
Is it necessary for the vehicle’s owner to come in order to apply or issue a vehicle insurance policy?
Yes, we can also issue a vehicle insurance policy to a person with an official authorization on the vehicle.
I want to cancel my vehicle insurance, what are the required documents?
We would be happy to assist you on that matter by visiting our nearest location to you, learn more about what MEDGULF location is near to you by visiting www.medgulf.com.sa/branches.php. Make sure you also bring the following documents:
  • Insurance Certificate
  • Insurance Card
  • National ID
  • Car Registration
  • Bank IBAN
  • Sale Contract (in case of the vehicle selling)
  • Tamm document from the traffic police or brig an insurance certificate if the vehicle is insured by another company.

The compensation is going to be made following the terms and conditions of the policy.

Complaints:
I lost my insurance card; how can I get a card replacement?
If your insurance follows your company, please contact the insurance officer at your company. Or visit us if your insurance does not follow a specific company.
How can I make a complaint?
We are happy to assist our clients anytime through different channels. Either through our free toll number 800 441 4442, or through our Twitter account @medgulfcare or through our Facebook page (insert link). You can also email us at customer-service@medgulf.com.sa or contact us by the instant chat feature on our website and we will help you immediately.
I have problems accessing my account for some reason, what can I do?


Others:
Can I transfer my insurance?
You can’t transfer your insurance, but you can cancel your insurance and get a refund based on the terms and conditions of the policy.
DO YOU HAVE ANY COMPLAINT ?
The comfort of our clients is what makes us special, therefore, their feedbacks and suggestions are our foremost priority.
Contact Us
LIVE CHAT WITH CUSTOMER SUPPORT
Because we believe in 2030 vision and the necessity of the development in the private sector, along with providing the most sufficient insurance solutions to our clients, we are attentive in our relationship with our clients and we facilitate their access to after-sale services.
START LIVE CHAT
LIVE CHAT WITH A DOCTOR
Our technical support team is available around the clock to accommodate all your inquiries in both Arabic and English and provide you with immediate help through our number 800-124-8844
START LIVE CHAT